Privacy Policy

Effective date September 22, 2025

This Privacy Policy explains how The Boys in Blue Heating and Air in Sandersville Georgia collects uses discloses and protects personal information when you visit our website schedule service communicate with us purchase products or services or interact with us in any other way. By using our services you agree to the practices described here.

Information we collect

Information you provide directly

Name phone number email service address billing address details about your home and system service requests messages reviews testimonials payment information processed by a payment processor financing application details if you apply for financing and any information you choose to share with our team.

Information collected automatically

Device and browser information IP address identifiers cookies and similar technologies pages viewed links clicked time on site referral pages and general location derived from your IP address.

Information from other sources

Lead partners advertising and analytics providers financing partners payment processors warranty registration partners such as equipment manufacturers including Carrier and our customer relationship management and dispatch platforms.

How we use information

We use personal information to provide schedule and manage services process payments perform repairs maintenance and installations register equipment for warranty with manufacturers respond to inquiries send service confirmations and updates provide estimates and invoices personalize your experience improve our website and services run safety quality and training programs conduct analytics and performance measurement detect prevent and respond to fraud and security events comply with legal obligations and send marketing communications where permitted by law.

How we share information

We may share personal information with

• Service providers that help us operate our business including dispatching scheduling customer support marketing analytics website hosting payment processing and financing

• Manufacturers and authorized distributors to register warranties fulfill rebates and support equipment service including Carrier

• Advertising and analytics partners to measure performance and deliver relevant offers where permitted by law

• Professional advisers insurers and legal authorities when required or appropriate to protect rights safety and property or to comply with law

• In connection with a business transaction such as a merger acquisition or asset transfer subject to confidentiality.

We do not sell personal information for money. Some sharing for targeted advertising or analytics may be considered a sale or sharing under certain privacy laws. See Your privacy choices and rights below.

Cookies and similar technologies

We use cookies pixels and similar tools to run our site remember preferences measure traffic and understand how visitors use our services. You can adjust browser settings to block or delete cookies. Doing so may impact site functionality.

Analytics and advertising

We use analytics to understand site performance and may work with advertising partners to show relevant offers. Options to limit this include browser settings platform settings for Google Apple Meta and others and industry opt out pages such as the NAI and DAA. These tools are provided by third parties and we do not control their availability.

Communications phone and SMS

If you provide a phone number you agree that we may call or text you about appointments service updates and offers. Message and data rates may apply. You can opt out of marketing texts at any time by replying STOP. We may record calls for quality and training. If you do not want your call recorded please tell us at the start of the call.

Payments and financing

Payments are processed by third party processors. We do not store full payment card numbers. If you apply for financing your application information is provided to the financing partner and is handled under that partner’s privacy policy.

Warranty registrations with manufacturers

For equipment that we install we may register your product with the manufacturer including Carrier to activate warranty coverage. This may require sharing your name contact information installation details and product identifiers with the manufacturer.

Data retention

We retain information for as long as needed to provide services comply with legal and tax obligations resolve disputes protect our rights and maintain business records. When information is no longer needed we delete or de identify it according to our policies.

Security

We use administrative technical and physical safeguards designed to protect personal information. No method of transmission or storage is perfectly secure. If we discover an incident that affects your information we will notify you as required by law.

Your privacy choices and rights

Your choices

• Opt out of marketing emails by using the unsubscribe link in any email

• Opt out of marketing texts by replying STOP

• Control cookies via browser settings and device settings

• Request that we limit certain data uses where available under law

Your rights

Depending on your state you may have the right to request access correction deletion portability and to opt out of targeted advertising sale or sharing for cross context behavioral advertising. To exercise these rights or to appeal a decision contact us using the information in How to contact us. We will verify your request to protect your security and may request additional information as permitted by law. You may designate an authorized agent to submit requests on your behalf.

Do Not Track signals are not recognized by our website at this time.

Children’s privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us please contact us so we can delete it.

International visitors

We operate in the United States. If you access our services from outside the United States you understand your information may be transferred to and processed in the United States which may have different privacy laws than your country.

Links to other sites

Our website may link to third party sites and services. We are not responsible for the privacy practices of those third parties. Review their policies before providing information.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date. Your continued use of our services means you accept the updated policy.

How to contact us

To ask questions submit a privacy request or appeal a decision please contact

Phone: 478-553-0054

Mail The Boys in Blue Heating and Air Attn Privacy: 745 Industrial Drive, Sandersville, GA 31082